1. Agreement to These Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Vootely ("Vootely", "we", "us", "our") governing your use of the Vootely Voting & Competition Platform ("Platform") and all related services available at our website.
By registering for an organizer account, clicking 'I Agree', or using the Platform in any capacity (including purchasing votes as a guest voter), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.
These Terms apply to two categories of users:
- Organizers: Businesses, organizations, or individuals who use the Platform to host, configure, and manage paid voting competitions.
- Voters: Public users who visit event microsites to purchase packages of votes for nominees.
2. Description of the Vootely Service
Vootely provides a digital voting and event ticketing platform. The Platform enables:
- Organizers to create public voting competitions, secure elections, and ticketed events, manage nominees/ticket types, and configure prices (in GHS).
- Voters to purchase packages of votes for nominees, or buyers to purchase event tickets using Paystack (Mobile Money & Card networks).
- Real-time leaderboard updates on public event pages.
- Organizer wallet accounts that track total sales, platform commissions, and ledger-backed payouts.
- Automated SMS and Email confirmations containing direct ticket links or receipts for successful transactions.
- Gate scanning check-in interfaces for event gatekeepers to verify ticket validity.
Vootely is a technology service operator. Vootely is not a bank, financial institution, or licensed depository. The funds held in organizer wallets represent collected revenues (less platform commissions) awaiting payout processing under this agreement.
3. Organizer Accounts and Obligations
3.1 Eligibility and Registration
To register as an organizer on the Platform, you must be at least 18 years of age, be legally authorized to operate a competition in your jurisdiction, and provide accurate details during registration.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 Organizer Obligations
You agree to comply with Ghana's Data Protection Act 2012 (Act 843) as the data controller of your competition and nominees, and you warrant that your competitions are genuine, legally authorized, and do not manipulate transaction records. You further agree to comply with the Cybersecurity Act 2020 (Act 1038) regarding fraud prevention.
3.4 Platform Fees & Commission Model
Vootely does not charge a fixed monthly subscription. Instead, Vootely operates on a commission-based fee structure where fees are auto-deducted from successful checkout transactions:
- Paid Competitions: A negotiated platform commission agreed upon for each specific event before it goes live.
- Ticketed Events: A standard 7% platform commission automatically deducted from each ticket purchase.
The remaining net revenues are credited to the organizer's wallet ledger. Withdrawal payouts can be requested through the organizer dashboard and are subject to prompt admin review and ledger-backed posting, targeting settlement within 24 hours of approval.
4. Voter and Ticket Buyer Terms (Guest Checkout)
4.1 Nature of Votes and Tickets
Purchases made on the Vootely Platform:
- Votes: Are immediately applied to the selected nominee and rendered instantly by updating the leaderboard.
- Tickets: Are issued as unique digital verification links sent via SMS and Email to the buyer, which must be scanned and validated at the event gate for entry.
- All votes and tickets have no secondary monetary value, are non-transferable, and cannot be exchanged for cash, mobile money, or bank credit.
- All transactions are completely final and non-refundable once the payment is completed via Paystack.
Strict Finality & Non-Refundability of All Purchases
Votes purchased on the Vootely Platform are immediately applied to the selected nominee and updated on the real-time public leaderboard. Because the service is rendered instantaneously:
- All transactions are final and 100% non-refundable.
- Votes and tickets have no secondary cash/monetary value and cannot be exchanged, reversed, or transferred.
4.2 Voting Integrity
Voters must not attempt to bypass payment gateways, execute chargebacks, or introduce automated scripting to manipulate vote tallies. Any detected fraudulent checkout attempts will result in the immediate cancellation of related votes and potential reporting to payment providers and authorities.
5. Prohibited Conduct
You must not use the Vootely Platform to:
- Record false or fabricated payments to inflate vote tallies.
- Interfere with the performance of the HTMX leaderboards or platform infrastructure.
- Access other organizers' dashboard statistics without explicit authorization.
- Attempt to reverse engineer, copy, or replicate any part of the Vootely software.
- Use the Platform in connection with any illegal lotteries, gambling, or unregulated raffles.
- Introduce malware, viruses, or harmful scripts into the Platform.
6. Intellectual Property
The Vootely Platform, including all software, design assets, logos, trademarks, content, and documentation, is the exclusive intellectual property of Vootely (supported by developer partner Love's Designs) and is protected by Ghanaian and international intellectual property laws.
7. Service Uptime & Performance
Vootely targets a 99.9% uptime for public event microsites. Planned maintenance will be communicated with advance notice where practicable. Vootely is not liable for any losses, missed votes, or visual lag during periods of telecom network outages, Paystack gateway downtime, or external network failures.
8. Limitation of Liability
To the maximum extent permitted by the laws of Ghana, Vootely's total aggregate liability to an organizer shall not exceed the total platform commission retained by Vootely from the organizer's competition in the 3-month period immediately preceding the event giving rise to the claim. Vootely is not liable for any indirect, special, incidental, consequential, or punitive losses, including loss of competition revenue, profit, or data. Vootely is not liable for SMS delivery delays caused by telecom operators.
9. Suspension or Termination
Vootely reserves the right to suspend or terminate any organizer account or close active public competitions immediately and without prior notice if the organizer materially breaches these Terms, if Vootely has credible evidence of fraudulent transaction entries, or if the activities pose a risk to the security, integrity, or reputation of the Platform.
Any suspected financial fraud or system exploitation will be reported to the Economic and Organized Crime Office (EOCO) and the Ghana Police Service.
10. Governing Law & Jurisdiction
These Terms are governed by and shall be construed in accordance with the laws of the Republic of Ghana. Any dispute arising out of or in connection with these Terms that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Ghana.
If you have any questions, concerns, or complaints regarding these Terms, contact support at:
Email: lovesdesigns1@gmail.com
Phone: +233 548988503
Developer: Love's Designs (www.lovesdesigns.org)
